Facebook Lead Email Notifications Not Sending

If a user is not receiving their lead notification emails, there is a good chance you do not have Facebook Authorizers set up correctly for your business. If this is the case, there is a good chance you are also not seeing lead information populate in the Facebook Direct Leads section of your dashboard. In the screenshot below, you can see that the dashboard is showing that we should have 1 lead, but nothing is populating in the Facebook Direct Leads section.

In order for users to receive lead notification emails, and for leads to populate in this section of the Marketing Milk Dashboard, someone must be assigned as both the Facebook Page Authorizer and the Facebook Ads Manager Authorizer on the admin panel for the business. Additionally, this person must also have lead access to the Facebook Page. In the screenshot below you'll see Colin Huguelet is the Authorizer set at the bottom of the page.

Click here for the Facebook Authorizers Article.

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